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Privacy Policy


This Privacy Policy describes how alackar.com, operated by SRMS Ventures, collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

1. PERSONAL INFORMATION WE COLLECT

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information."

We collect the following Personal Information from customers:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number. This information is used to fulfill your order, process your payment, and communicate with you about your purchase.

2. HOW WE COLLECT YOUR INFORMATION

We collect your Personal Information from you directly when you provide it to us during the purchase process or when you create an account on our website.

We also collect certain information automatically when you visit our website, such as information about your web browser, IP address, and time zone. This is done through the use of "cookies" and similar technologies to enhance your browsing experience.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which includes:

  • Processing your payments and fulfilling your orders.
  • Shipping your products to you via our trusted delivery partners.
  • Communicating with you regarding your order status and any customer service inquiries.
  • Screening our orders for potential risk or fraud.
  • Improving our website and services.

4. SHARING PERSONAL INFORMATION

We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you.

  • We use Razorpay as our third-party payment gateway to process your payments. Your payment information is securely transmitted to them and is not stored on our servers.
  • We share your shipping address and contact details with our delivery partner, Shiprocket, to facilitate the delivery of your order.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

We do not sell, rent, or trade your Personal Information to third parties for marketing or any other purposes.

5. DATA RETENTION

We will retain your Personal Information for our records when you place an order through the site unless and until you ask us to erase this information.

6. DATA SECURITY

We take reasonable precautions to protect your Personal Information and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website is secured with an SSL certificate to ensure that all data transmitted is encrypted.

7. YOUR RIGHTS

As a customer, you have the right to request access to the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise this right, please contact us using the contact information below.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at customercare@alackar.com or by phone at +91-89250 08553.